Render Sample OPML Thanks, Dave!
[ Expand All | Collapse All ]
John Sid (prodevtrainings) - The Top Link The Top Link Login Public Public Groups Popular Directory John Sid (prodevtrainings) John Sid Customer Service Skills customer service skills training trainings We all know that good customer service is a must, and today's businesses understand this better than ever before. The competition for new customers is fierce, as companies battle it out for the attention of their target demographic. Statistics show that customers who receive a below average service experience are much more likely to tweet, post, comment, and share it with their friends than those with a superior experience. So a look at the stats can keep you awake at night: To make sure that your representatives have the tools they need to treat people with respect, customer service skills training program can be very helpful. These trainings usually last from one to four hours, but how much time you actually spend on them will depend on how involved you are in your organization. If you're just an office employee, you may only need to set aside a few minutes during the course to get all of the information. However, if you're a manager or higher-ups within an organization, you'll likely spend more time going over the material. One thing that you'll learn during your customer service skills training is how to deal with people who use the wrong phrases or words to describe your product or service. In order to effectively handle calls with customers that bring up questions about your product or service, you need to have a thick skin. Customers say what they want to say, but they don't always mean what they say. Learning how to handle difficult customers without losing your cool will go a long way in your career. Most people aren't honest with the phone when they call a company. With so many new customers and competition within an industry, it's easy for people to say negative things about your business without meaning to. To avoid being accused of lying or fudging the facts on the phone, take the time to learn about your customer service skills and practice your new skills whenever possible. The second customer service skill you'll learn during your training is how to build a positive relationship with your team members. Having strong relationships with your team members will help you run a smoother operation. You'll have more time to spend with your customers and you won't have to hold their hand through the whole process. Building positive relationships means having open communication with everyone within the organization. Be willing to talk with your employees and establish how they feel about your company and the services you provide. Lastly, there is the most important part of every single customer service skills training program - answering questions. Before you ever step foot in a store, the customer has to ask you a question. Without properly answering a question, your customer service skills will be worthless. This may sound simple, but most companies forget to address these basic issues and have their employees running around doing random things that do not help. You should always be polite in every interaction you have with a customer. Always address their names and thank them for their business before you ever begin to speak to them. Even when you are busy and there is no other important customer service skills skill that you can focus on, making sure that you are polite will go a long way. This customer service skill will help you make great connections with your customers and will ensure that they have a great experience every single time they come into your store. Empathy is the final customer service skill that you must master if you want to run a successful business. Empathy allows you to know what your customers are going through and makes you prepared to help them. In order to really understand how to give empathy to your customers, you need to be able to put yourself in their shoes. Customers really do feel sad and upset about situations and having the ability to understand and sympathize with them will allow you to show them caring and respect. If you are not careful, you may find yourself putting your customer's feelings on the back of their mind instead of putting their happiness ahead of your own. Tuesday, 09-Mar-21 12:11:43 PST from web John Sid Body Language Training body education language training trainings Body language training helps us to interpret human behaviour in a better way. Body language is basically the way that an individual utilises physical communication to communicate information to other individuals. It basically refers to what occurs while an individual is looking at something or speaking to other people. Body language consists of various facial expressions, eye contact, posture, hand and movement movements, and so on. This article will help you understand how you should utilise body language in order to communicate effectively with others. The first thing you must understand is that the human body language training helps you use appropriate facial expressions and other methods to interpret the message one is trying to communicate. If you are talking with someone then you should use appropriate facial expressions such as smiling, frowning, raising the eyebrows, pursing the lips and other such techniques. Your posture and the way you hold yourself affects the message you are trying to convey. Therefore, if you want to effectively communicate with other people you need to interpret their body language. The best way to learn the different methods of body language interpretation is to get a body language course like the ABC Body Language Training. You will learn how you can use gestures in order to send non-verbal messages to other individuals. In this way, you will also be able to send non-verbal communication by using gestures alone. Some people are quite good in picking up non-verbal signals without using words. Thus, you should be equally good in non-verbal communication. For example, if you are talking to someone, you should make eye contact with him or her. However, you should not look directly into the eyes of other people. Some people also send signals through their hands and legs when they are communicating. In fact, you should learn how to make subtle but strong eye contact and use gestures while doing so. There are two types of non-verbal signals. These are the direct and indirect body language signals. You can choose from the various categories according to your personality and preferences. However, you should note that you should always combine these two types of body language. That is, you should make both direct and indirect signals so that you can be versatile in using various kinds of non-verbal signals. In fact, you should know that there are some signals that are commonly associated with different kinds of emotions. Some of the direct body language signals include eyes, head and stance. You should be aware of the fact that if you are not aware of how to interpret these direct non-verbal signals, you may come across as fake. Such individuals may appear weak and will not be able to attract the attention of others. Therefore, it is important for you to pay attention to the things like body posture and facial expressions. These things will help you in expressing your true emotions or impressions even if you are communicating with somebody. On the other hand, indirect body language plays an important role in interpreting the non-verbal communication of another person. This is especially useful when you are communicating with a stranger. Some of the signals, which you can use for this purpose include facial expressions and gestures. On the other hand, you should remember that you should only use these things when the other party is already willing to receive your signals. When it comes to facial expressions and gestures, you can learn how to interpret them by watching other people. However, you should not rely on what you see. Instead, you should depend on what you hear and feel when you are talking to somebody. To conclude, you should not always interpret non-verbal communication strictly based on what you see and hear. You should also pay attention to the things mentioned above, because these are useful in learning more about your partner. In this way, you will be able to understand him or her better. Monday, 08-Mar-21 14:07:59 PST from web John Sid Employee Organisation Training course courses education professional training Organisational skills are a fundamental part of any business, regardless of the industry or the size of it. The skills can be enhanced through employee organisation training. The training is designed to help employees identify their own skills, develop those skills, and increase the skills of other team members so that the entire team as a whole develops high levels of efficiency and productivity. It teaches people to work as a team and how to work efficiently. It also teaches people to respect each other and develop mutual responsibility. As a group, people will only achieve what they can achieve individually. Team spirit is essential in a group environment. When a team works as a group they will become more effective. Their efforts are more likely to be noticed and appreciated than if they were working individually. This is because everyone knows that they have a valuable contribution to make. Everyone wants to be thought of during decisions, even if they think it is someone else's turn to speak. Developing the right leadership skills is also essential. You need to be able to delegate responsibilities and functions to your team. You also need to respect the individual members' opinions and expertise. You also have to be able to pick and choose those projects which are of highest importance and let the experts deal with those. Communication is also an important skill. You have to be able to communicate with others effectively. This includes communicating with clients and stakeholders. Communication with employees, customers and business partners is also important. Employee management skills are also taught. When you look at the skill set required for management, you can see that there are many different things involved. You need to be able to delegate duties and responsibilities, motivate people, delegate tasks, keep track of the staffs and manage them effectively. You also need to understand what motivates people and what you can do as a manager to retain their interest and loyalty. In addition, it teaches you the basics of scheduling and organizing. These skill sets are extremely valuable if you ever plan on going out of business or selling the company. Communication and management skills need to be taught in schools. There are a lot of different courses available and you need to research all the options. Find out which ones are of value to you and what you will learn by taking them. You also need to find out if you need any professional qualifications before you start training so that you are well on your way to developing the management and communication skills you need. One of the key benefits of learning these skills early is that you will strengthen the ability to communicate and manage effectively throughout your working life. You will also be ready to apply the knowledge you have learned in the workplace to other areas if necessary. It is also a great foundation for future leadership positions. Employee organisation training provides the tools you need to manage people and get the results you want. It does not matter if you just need to learn how to run a team. You might have a new member or several members; the same principles will apply. You need to develop strong leadership skills, communication skills and management skills. If you do not train employees on the basics of running a company, it will be incredibly difficult to achieve the success you desire. There are plenty of training options available to you. You can choose an online course, a one-day course or an in-shop training course. Each training option provides you with different learning outcomes. Learning outcomes can be very different depending on how much time and effort you want to put into them. For some people a one-to-one skill set with a trainer may work best. Other people need comprehensive training on communication, leadership and management skills. The purpose of an employee development program is to develop communication skills, leadership and management skills. The skills you develop will help you communicate better with all of your team members. This improves the level of understanding between you and your employees. It also helps you develop better employee relations skills. Leadership and management skills are essential to the success of any business. If you don't utilise effective leadership and management skills your company will not achieve its full potential. Communication skills are just as important. If you have poor communication skills, it is likely that you won't get the information from your employees that they need to do their job properly. Poor communication skills can result in poor customer service, unproductive meetings and even poor sales. Sunday, 07-Mar-21 13:18:42 PST from web User actions Subscribe List John Sid Australia https://paramounttraining.com.au/training/professional-supervisor-training If you're not keeping up with the latest technology or industry trends, you need Professional Development training. There are a number of ways to deliver training to your staff, and you can find affordable professional development courses online. Your employee's job is to meet customer needs and complete business processes. Therefore, training is an important tool that keeps them up to date with new technologies and emerging trends. Professional development not only benefits your employees through increased knowledge and skills, but also helps you keep your strongest workers, helps you retain your key employees, and attracts top-notch talent to your firm. According to a recent survey by the Society for Human Resources Management, nearly all companies believe that lifelong learning is critical for long-term success. This belief is fueled by the expectation that the best professionals will be retained and that retention depends strongly on opportunities to advance in the company structure and job responsibilities. Employees are also aware that job satisfaction is linked to professional development training opportunities. They know that with continuing education and training they can improve their skills, increase their earning potential, take responsibility for their careers, and enjoy greater job satisfaction at the end of their careers. When employees know that they are going to gain new skills and be better acquainted with industry standards, they are more likely to engage in the learning management system necessary to do so. A well-developed professional development training program encourages ongoing learning within your organization. Your employees are always learning about new technologies, tools, industry trends, and new opportunities. With a collective knowledge of these factors, your team members can work together more productively, create more meaningful work relationships, and solve problems with greater efficiency. Through professional development training, your workers develop the new skills they need to gain competitive advantage in the marketplace. A strong knowledge of new technology is the foundation of modern industry. Employees with a solid knowledge of how to use new technologies can leverage the learning process to create new business opportunities. Employees with a strong understanding of ergonomics and design for working in the home or at the office can use these skills to gain increased earning potential and enhance career growth. Your employees can also learn new things about yourself and your company through professional development training. Through such training, your team members gain a deeper understanding of you and your business. They learn new ways to market your products and services, how to better communicate with your customers, how to work with clients to solve problems, how to grow your business, how to become more effective at work, and how to retain and develop their skills as your business continues to grow. When your team members have a deep understanding of your history, your product and service, your vision, and your commitment to customer service, they will feel confident that they are partners with you in building a profitable future. When they feel like they are part of a successful enterprise, they will be more willing to take risks and explore new opportunities. When you offer professional development training for your staff, you provide a valuable service. Your employees job satisfaction improves. Not only does the course work to deliver information and instruction, it provides them with the collective knowledge of how to work together as a whole. When your team members know how to approach each day, they will feel like they have more control over the outcome of their work. They will also have opportunities to advance within their organization. Employees with a solid knowledge of how to improve their skills through professional development training to take on greater responsibilities, get promotions and raises, find new opportunities, and earn higher salaries. If you value your commitment to lifelong learning, you should strongly consider offering this type of training to your team members. One of the main reasons many companies offer career development programs is to attract top job candidates. Without an understanding that their professional development training programs are the determining factors in whether they are hired or not, a lot of the HR department's time is taken up with interviewing and hiring without a real focus on what will make an employee more desirable to a potential employer. A lot of the hiring that happens in the human resources department is not based on an employee's worth, but on a potential employer's assessment of that employee. So much of the time is wasted on determining if the candidate is qualified, which means there is no focus on attracting the best candidate possible. When you start offering professional development training programs, you can change the way your organization views your current employees. Tags #education #professional #training More details... Following 0 (None) Followers 0 (None) Groups 0 (None) Lists 3 professional , training , education Statistics User ID 13557270 Member since 7 Mar 2021 Notices 3 Daily average 0 Feeds Activity Streams RSS 1.0 RSS 2.0 Atom FOAF Help About FAQ Privacy Source Version Contact The Top Link is a microblogging service. It runs the StatusNet microblogging software, version 1.1.0-release, available under the GNU Affero General Public License. All The Top Link content and data are available under the Creative Commons Attribution 3.0 license. /**/ if (typeof window.JSON !== "object") { $.getScript("http://ttlink.com/js/json2.min.js"); } /**/ /**/ var _peopletagAC = "http://ttlink.com/main/peopletagautocomplete"; /**/ /**/ SN.messages={"showmore_tooltip":"Show more","reply_submit":"Reply","reply_placeholder":"Write a reply..."} /**/ /**/ if (window.top !== window.self) { document.write = ""; window.top.location = window.self.location; setTimeout(function () { document.body.innerHTML = ""; }, 1); window.self.onload = function () { document.body.innerHTML = ""; }; } /**/